Services

Notice of Nondiscrimination

Discrimination is against the law. Santa Clara Valley Healthcare (SCVH) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). SCVH does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

SCVH:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language assistance services to people whose primary language is not English, which may include:
  • Qualified interpreters
  • Information written in other languages

SCVH offers free language assistance services to patients, their families, and the public 24 hours a day, 7 days a week. Interpreter services are available in more than 200 languages, including Spanish, Vietnamese, Chinese, Tagalog, Punjabi, Farsi, and sign language.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, please call (888) 334-1000 (TTY: 711).

If you believe that SCVH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: SCVH Customer Relations Department, 751 S. Bascom Avenue, San José, CA 95128, (800) 351-1818 (TTY: 711), [email protected] (email), 408-793-1825 (fax). You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, SCVH Customer Relations is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

You may also submit a complaint to:

Coordinator of Programs for the Disabled
County of Santa Clara
2310 N. First St., Ste. 101
San José, CA 95131
(408) 993-4840 (TTY: 711)
https://www.santaclaracounty.gov/county-santa-clara-grievance-procedure-under-americans-disabilities-act

California Department of Public Health
San José District Office
100 Paseo de San Antonio, Suite 235
San José, CA 95113
(408) 277-1784 / (800) 554-0348 (TTY: 711)
https://www.cdph.ca.gov/Programs/CHCQ/LCP/Pages/FileAComplaint.aspx

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
1 (800) 994-6610 (TTY: 711)
https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/

This notice is available at SCVH’s website: https://scvh.org/non-discrimination