Frequently Asked Questions

What is a primary care provider (PCP)? 

A primary care provider (PCP) is your personal doctor, physician assistant, or nurse practitioner. They take care of your medical and health maintenance needs, including referrals to specialty care.

What do I do if I have a health concern that needs urgent attention?

If you experiencing an emergency, call 911 immediately. For non-life-threatening conditions that require fast, safe, quality medical treatment, Santa Clara Valley Healthcare offers Urgent Care services. For information about locations and hours, please call (888) 334-1000.

Who Do I Contact if I Have Questions About My Bill?

Please call our Financial Services Department at (877) 912-6901. We are open Monday to Friday from 9 am to 4 pm.

Who do I contact to find out if I am eligible for financial assistance?

For help with applying for financial assistance and healthcare coverage, please contact Patient Financial Services at (866) 967-4677. We are open Monday to Friday from 8:30 am to 5 pm. Appointments available, walk-ins welcome; services in English, Spanish and Vietnamese.

Who do I contact if I need behavioral health care?

Please contact your PCP. She/he can refer you to appropriate and convenient behavioral health services.